eyeOT ops
eyeOT finds every device on your network, maps how cameras, servers, switches and VMS connect, flags what needs attention and lets your team fix it remotely. One platform for every site.
2026 SIA NPS Award WinnerRecognized at ISC West
A camera goes dark because a switch port failed. A VMS slows down because storage is full. A door controller drops after a power blip. Each tool sees its own piece. eyeOT shows how the pieces connect, so your team finds the cause and fixes it.
How the platform works
eyeOT handles seven jobs your team already does every week, so they no longer depend on separate tools, manual checks and site visits.
01 / Understand
eyeOT scans your subnets, identifies cameras, switches, servers, door controllers and other IP devices, and sorts them by site and customer. New or unknown devices land in a review queue.
02 / Detect
eyeOT watches availability and health on every device at every site, and sends alerts by email, Slack, Teams, PagerDuty or ConnectWise. ImageAssure catches cameras that are online but showing a blurred, blocked or black image.
03 / Diagnose
Every alert shows what the device connects to: the switch and port, the recorder or server, the site. When a switch fails, you get one incident that lists the cameras and controllers behind it, not a separate alert for each one.
04 / Act
From the incident, bounce a switch port, reboot a supported camera, restart a service or open RDP or SSH. Saved scripts handle the steps you repeat.
05 / Verify
After a fix, eyeOT shows whether the device and everything behind it recovered. Availability reports show when something went down, when it came back and how often it happens.
06 / Automate
Schedule reboots, rotate device passwords, and track and renew certificates across sites, for supported devices. Add DeviceAssure to track firmware, end-of-support dates and known vulnerabilities.
07 / Connect
eyeOT planner keeps every site’s floor plans, device locations, cabling and bill of materials current as devices are added, moved or replaced. Inherit a site or start a new one and see what’s installed, what changed and what to reuse.
We’ll run discovery, monitoring, diagnosis and a remote fix on the sites and systems your team actually supports.
Who it’s for
Same platform. Different jobs.
Keep watching the systems you install. See customer health after handoff, catch problems first and show up already knowing the cause.
For integrators →See the cameras, door controllers and building systems you get called about, next to the network and servers behind them.
For IT & OT teams →Customer story
Nik Urban runs the network for Queen Anne’s County, Maryland. The integrators who support the county’s security systems now work from the same live map his team does.
Our integration partners now have their own accounts and can see the network map in real time.
Nik UrbanIT Network Manager, Queen Anne's County, MD
Works with the environment you already have
Deep integrations with leading VMS, camera, network and server platforms. Anything else on IP gets availability, network location and remote power-cycle. Alerts and tickets go to ConnectWise, Slack, Teams, PagerDuty, email or webhook.
Explore integrations →
Security & architecture
Independently audited and deployable in the cloud or on-premises. The eyeOT agent connects outbound only, and on supported hardware it often comes preinstalled. Customers stay in separate tenants, and you control what each user can do remotely.
FAQ
eyeOT is an infrastructure management platform for networks, servers and physical security systems. It discovers devices, maps how they connect, monitors health and availability, and gives technicians remote tools to fix problems. ImageAssure, DeviceAssure and eyeOT planner are add-ons that work inside the same platform.
Both, and more. eyeOT is an NMS, RMM and IoT monitoring platform in one. It monitors and manages network gear, servers, cameras, VMS and other connected devices in a single view, and maps how they depend on each other.
One platform for the whole estate: network, servers, cameras and the tools your team already uses.
eyeOT connects to the systems you already run. There is no rip-and-replace. Most integrations work out of the box, and the on-prem agent reaches devices on your LAN without opening any inbound firewall ports.
Deep integrations: full inventory, health, configuration and remote actions, built and maintained by us.
Broad device coverage: hundreds of vendors with thousands of device integrations cover switches, routers, wireless and point-to-point radios, cameras, encoders, NAS, UPS and power systems, firewalls and access control. They include Adtran, Alcatel-Lucent, Bosch, Cambium, Dahua, Hikvision, i-PRO, Netgear, QNAP, Sony, SonicWall, Synology, Vertiv, Life Safety Power and many more. New devices are added through profiles, not custom engineering.
Works with your workflow: route incidents to ConnectWise and PagerDuty, and sign in with your identity provider (OIDC).
Don’t see your device? Ask us. Most additions take days, not quarters.
Restart services, rotate device passwords, reboot devices and bounce switch ports. Technicians can also open remote sessions over HTTP/HTTPS, RDP and SSH. Admins can limit which remote-access protocols each user can run.
Pricing depends on how many devices and sites you monitor and which add-ons you use. eyeOT planner has its own published pricing. Share a rough device count and we’ll send a quote.
Yes. eyeOT runs in the cloud or on-premises. In the cloud, a lightweight agent at each site connects outbound only, so you don’t open inbound firewall ports.
No. When one device takes others down with it, eyeOT groups them into one incident that shows the likely source. Maintenance mode silences alerts during planned work.
No. eyeOT works alongside them. It monitors your VMS and the infrastructure under it, and syncs incidents two ways with ConnectWise PSA.
Get a Custom Demo
Tell us what you manage. We’ll walk you through discovery, the topology map, monitoring and remote fixes on a setup like yours.
Get a Custom Demo
