The server is up. The app isn’t.
A stopped service, a hung process or a full volume takes the application down while the host still answers ping. Users open a ticket before monitoring raises an alert.
Infrastructure Monitoring & Management
Manage infrastructure from one platform.
See every server, VM, application, switch and OT device, what each one depends on and what’s failing. Then fix it remotely: restart the service, reboot the server or power-cycle the PoE port.
Cloud or on-premHosted by eyeOT or in your data center
SOC 2 Type IIIndependently audited controls
2026 SIA NPS Award WinnerRecognized at ISC West
Multi-tenant & multi-siteTenant separation & site hierarchy
Works with the infrastructure you already run
HPE iLO
Linux
Plus any SNMP v2c/v3 device.See all integrations →
The problem
Your monitoring says it’s up. Your users say it’s broken.
Ping and up/down checks report the host as healthy while a service has stopped or a RAID array is running degraded. When something does fail, the evidence is split across separate tools, and the fix often means a truck roll.
A drive fails. The array runs degraded until the next one takes it down.
The operating system keeps running on the remaining disks, so nothing looks wrong. The only warning sits in the iDRAC or iLO event log, and nobody is watching it.
IT and OT are monitored on separate platforms.
The RMM, NMS, VMS, access control software and vendor portals each hold one piece. Every incident starts with swivel-chair triage across all of them.
Simple fixes still become site visits.
A service restart, a reboot or a PoE port power-cycle takes two minutes remotely. It shouldn’t take a truck roll.
What we cover
What eyeOT monitors from compute to the edge.
Select a layer to see data sources, supported platforms and remote actions.
Hover or click any device on the map to see what eyeOT covers.
Servers & virtualization
eyeOT monitors each server at three layers: the operating system through the agent, the hardware through out-of-band management (iDRAC, iLO, Redfish, BMC) and the virtual machines through vSphere.
- CPU, memory, disk, services, processes and installed software on Windows; Linux and macOS hosts through the same agent
- Drive, RAID, PSU, fan and temperature health through iDRAC, iLO and BMC
- VM health and power state on VMware vSphere and ESXi
- Pending OS updates by server
- Restart services, reboot servers and power-cycle VMs remotely
Integrations include
LinuxApplications & services
Host availability doesn’t prove the application is serving. Scheduled checks test the service, website, login, database or API directly.
- Windows services and processes, with remote service restart
- HTTP(S) checks on websites and URLs for availability and response time
- Test login flows, databases and APIs on a schedule
- Custom checks from the Script Lab library or your own scripts, run from the cloud or an on-site agent
- A failed check opens an incident on its host server, not a standalone alert
Examples customers monitor
SQL Server Agent jobsDatabase growthWeb portalsLine-of-business apps
Network & wireless
eyeOT discovers the network down to the switch port, so you know what’s downstream of any device before you change it.
- Discover devices by subnet scan, SNMP, CDP, LLDP and CAM tables, or pull them in from cloud controllers
- Auto-generated Layer 2 topology showing each device’s uplink path from switch port to firewall. Unmanaged switches can be added manually
- Utilization, errors and discards on every interface
- RSSI, SNR and modulation on supported PtP and PtMP radios
- Bounce a port or reboot a supported switch remotely
- Back up configurations for supported network devices and compare them to a baseline
Integrations include
Cisco Meraki
RuckusMikroTikSikluOT & IoT devices
Cameras, door controllers, PLCs, intercoms and power supplies get network-level monitoring by default: ICMP and SNMP availability, mapped to the switch port that serves each one. Supported platforms go deeper.
- When a switch or uplink fails, every device behind it rolls up into one incident on that switch, not one alert per device
- The switch port and power source each device depends on
- Remote PoE power-cycle from the switch port, on supported switches
- VMS, recording and image-quality monitoring is covered on Physical Security Operations →
- Life Safety Power supplies in depth, including fan status and AC voltage
Integrations include
Any IP device at network levelRemote sites & agents
A lightweight agent at each site polls devices locally and reports out over HTTPS. No site-to-site VPN and no inbound firewall rules.
- Runs on Windows, Linux, macOS, Docker and Raspberry Pi
- Installs in about a minute; one agent covers 500 to 1,000 devices
- Connects outbound over HTTPS only
- Place it inside segmented camera and OT networks to monitor them without routing them to the corporate LAN
- SSH, RDP and web access to devices are covered on Remote Access
- Organizes everything by customer, site and building, in the cloud or on-premises
Deploy it as
CloudOn-premisesAir-gapped (on-prem)Multi-tenant
How the work changes
From discovery to Day‑2 operations, without switching tools.
01 / Discover
Know what is actually deployed.
Subnet scans, SNMP, CDP/LLDP and cloud-controller imports build a live inventory of servers, VMs, switches, firewalls, radios, cameras, door controllers and other IP devices, organized by customer, site and building. It replaces the spreadsheet, and the as-built that went stale after handoff.
02 / Triage
See what failed and what it affects.
When a check fails, the incident shows the affected server or device, its current state, and the applications, storage and network path it depends on. Triage starts with context instead of rebuilding it across separate consoles.
03 / Remediate
Fix it from the incident, without a truck roll.
Restart the service, reboot the server or supported device, or power-cycle a device or PoE port, from the incident where you found the problem. No VPN, no RDP session, no site visit.
04 / Maintain
Know what’s wearing out before it fails.
Drive, RAID and SMART health from iDRAC, iLO and Redfish. Pending OS updates and operating systems approaching end of life. CPU, memory, disk capacity and uptime trends that show what’s degrading and support capacity planning. Configuration backups on supported switches, routers and firewalls, so a replacement unit can be restored from the last known-good config.
05 / Automate
Schedule routine maintenance across every site.
Run reboots and saved scripts on a schedule across devices and sites, so routine maintenance doesn’t depend on a technician working one device at a time.
06 / Report
Report uptime and MTTR by site.
Uptime, MTTA and MTTR by site, plus which incidents were fixed remotely and which needed a site visit. Use the numbers in SLA reviews, headcount requests and hardware refresh planning.
See it on your infrastructure.
We’ll take one site from discovery to day-to-day operations, live.
IT & OT infrastructure
Your RMM, NMS and VMS each see one layer. eyeOT sees all of them.
RMM covers endpoints, NMS covers the network, APM covers applications, and physical security platforms cover their own devices. PSA and ITSM tools track tickets, not infrastructure. eyeOT monitors every layer and groups related alerts into one incident.
| Infrastructure | RMM | NMS | APM | Physical security | PSA / ITSM | IoT tools |  |
|---|---|---|---|---|---|---|---|
| Servers & hardwareOS, services and hardware health | Covered | Partial | Partial | Not covered | Not covered | Partial | OS, services and hardware health. Remote access with RDP or SSH (no VPN required) |
| Applications & servicesWebsites, logins, databases and APIs | Partial | Not covered | Covered | Not covered | Not covered | Partial | Services, websites, logins, databases and APIs |
| Network infrastructureSwitches, firewalls, ports and Layer 2 topology | Partial | Covered | Not covered | Partial | Not covered | Partial | Switches, firewalls, ports and Layer 2 topology |
| Cameras & VMSDevice, stream, recording and image health | Not covered | Partial | Not covered | Covered | Not covered | Partial | Device, stream, recording and image health |
| Access controlPanel availability and remote actions | Not covered | Partial | Not covered | Covered | Not covered | Partial | Panel availability, switch port and remote power-cycle |
| Fixed wirelessRSSI, SNR and modulation on PtP/PtMP links | Not covered | Partial | Not covered | Not covered | Not covered | Partial | RSSI, SNR and modulation on PtP/PtMP links |
| OT & IoT devicesAvailability, PoE and remote power-cycle | Not covered | Partial | Not covered | Partial | Not covered | Partial | Availability, switch port, PoE and remote power-cycle |
| Remote managementService restarts, device reboots and ports | Covered | Partial | Not covered | Partial | Not covered | Covered | Service restarts, device reboots, power-cycle devices and ports |
Typical coverage by tool category. Individual products vary.
One platform instead of three.
See your compute, network and OT layers together, on one of your sites.
Example: One incident, start to finish
Access control server, 2:07 a.m. Alarm monitoring restored in five minutes.
- Services stopA brief network outage hits the hospital. The access control server stays up, but its services stop. Door controllers keep granting access locally, but door-forced and door-held alarms from the medication room and OR suite no longer reach the security console.
- eyeOT flags iteyeOT monitors those Windows services, so the stopped service opens an incident within a minute. Ping-based monitoring still shows the server as up.
- Technician restarts them remotelyThe on-call technician restarts the services from the incident in eyeOT. No RDP session, no drive in.
- Back to normalAlarms reach the console again, and the controllers upload the events they buffered while the server was down. The incident records the five-minute gap for compliance review and closes with its ConnectWise ticket.
See how this would play out on your sites.
Get a Custom DemoCustomer proof
A server that kept rebooting. Found and fixed.
Fox Den Productions uses eyeOT alerts to catch problems on the servers behind its customers’ systems.
“
Because of the way the alerts are set up, eyeOT emailed us that a server had rebooted five times. There was a program running on it that kept locking up the whole PC. By using eyeOT, we were able to figure out and eliminate that service.
Who it’s for
See how infrastructure monitoring works for you.
Security integrators
Keep watching customer infrastructure after handoff. See which switch, server or recorder is behind a problem before you roll a truck.
For integrators →IT & OT teams
See the network, servers and building systems you’re responsible for in one place, with what each device depends on.
For IT & OT teams →FAQ
Questions IT leaders and engineers ask first.
Does eyeOT replace our RMM or network monitoring tool?
For infrastructure monitoring, it can. eyeOT covers the servers, applications, network and OT devices that are usually split across an RMM, an NMS and vendor tools, and some teams use it in place of their NMS. Keep your RMM for endpoint management and patch deployment: eyeOT reports pending OS updates but doesn’t install them.
What does eyeOT monitor?
Servers: Windows, Linux and macOS, plus hardware health through Dell iDRAC, HPE iLO and Redfish. Virtualization: VMware vSphere and ESXi. Applications: services, processes and custom checks. Network: switches, firewalls and wireless links. Devices: any IP device at network level, including cameras, door controllers and OT equipment, with deeper integrations for supported VMS platforms, cameras and Life Safety Power supplies.
Can eyeOT monitor server hardware, not just the operating system?
Yes. eyeOT reads drive, RAID and hardware health through iLO, iDRAC, BMC and Redfish, so a failed drive or degraded array raises an alert before a second failure takes the array down.
Which virtualization platforms are supported?
VMware vSphere and ESXi, including VM health and remote power-cycling, plus agentless VM visibility for Microsoft Hyper-V. Proxmox and Nutanix aren’t supported yet.
Can eyeOT monitor our applications?
Yes. eyeOT monitors Windows services and processes and runs custom checks for website availability and response time, login flows, databases and APIs. Failed checks open an incident on the host server. eyeOT doesn’t do code-level tracing, so keep your APM if you rely on it for that.
Does eyeOT monitor OT and building systems?
At network level, yes: eyeOT alerts when a device stops responding to ICMP or SNMP, shows the switch port and power it depends on, and can power-cycle PoE devices on supported switches. Protocol integrations such as BACnet and Modbus aren’t available yet.
Do alerts reach our ticketing system?
Yes. eyeOT has a two-way ConnectWise PSA integration: an incident and its ticket stay in sync and close together, so one problem stays one ticket. Alerts can also go to email, webhooks, Slack, Microsoft Teams and PagerDuty.
How does the agent connect, and what firewall changes does it need?
The agent connects outbound over HTTPS only, so it needs no inbound firewall rules and no VPN. It runs on Windows, Linux, macOS, Docker or a Raspberry Pi, installs in about a minute and covers 500 to 1,000 devices.
Does eyeOT patch servers or fix problems automatically?
No. eyeOT shows which servers have OS updates waiting but doesn’t install patches. Remote actions are taken by an authorized technician. Routine tasks such as reboots and saved scripts can run on a schedule, but alert-triggered automation isn’t available yet.
Can eyeOT run on-premises or in air-gapped environments?
Yes. For segmented networks, such as camera or OT VLANs, place an agent inside the segment; it needs only outbound HTTPS. For fully air-gapped sites with no internet access, deploy the eyeOT platform on-premises. Ask us which features are available in on-premises deployments.
See it in your environment
See what “online” isn’t telling you.
Bring one site. We’ll show you what eyeOT discovers on it, how it’s connected, what needs attention and what your current monitoring misses.
Get a Custom Demo